Water Department

If you’re experiencing a dangerous or urgent issue, please CALL the Public Works office immediately at 541-929-3579.

For non-emergency water issues, you can report the following using the online form below:

Leaks or low water pressure
Noisy pipes
Discolored water
Meter or valve issues that don't affect service

Click here to report a Public Works non-emergency Issue

The Philomath Water Department works behind the scenes every day to provide clean, safe and reliable drinking water to our community. From treating and testing water to maintaining pipes, pumps, and hydrants, the team ensures that water flows smoothly to homes and businesses across town. They also handle water quality monitoring, system repairs, customer support, and emergency responses — all while staying in line with state and federal regulations. It’s all part of keeping Philomath’s water safe and sustainable.

☎️If you are looking to setup a new account, transfer an existing service or pay a water bill : please visit the Utility Billing Page or call 541-929-6148 ext. 1

Do You Know Where Your Water Meter Shut-Off Valve Is?

It’s the middle of the night and a pipe has burst — water is gushing into your home.
Would you know how to shut off the water right now?

Your water meter is usually located near the street in a small concrete or plastic box, flush with the ground, often near the sidewalk or curb.
Refer to the image for an example of a typical water meter setup with a residential shut-off valve.
Remember: Righty-tighty, lefty-loosy!
Turn the valve to the right to shut off the water.
Your valve may look different but it will be between the water meter and the residence.
Note: City ordinance now requires the installation of a shut-off valve.
If you have an older home and do not see one, we strongly encourage you to have a plumber install it.

Need help locating your water meter setup?
Call Public Works at 541-929-3579 for assistance.

Cross Connection Program

State regulations require every water system to have a Cross Connection Control Program in place and a Cross Connection Control Specialist on staff to help prevent backflow incidents. These incidents can allow contaminants to enter the drinking water supply,…

Water Conservation

Water conservation means using water efficiently with the goal of protecting water resources to ensure both the quality and long-term availability. Why is it important? Conserving water helps ensure clean water for human consumption, helps reduce the…

Cold Weather Tips

The following tips are offered to help prevent your water pipes from freezing during winter weather and freezing temperatures.

Close all foundation vents – this will stop the cold winter wind from blowing into around, and beneath your house. Not only will this keep…

Annual Water Quality Reports (CCR: Consumer Confidence Report)

You will be pleased to know that in 2025, Philomath drinking water met all federal and state drinking water standards. Providing our customers with a safe and reliable supply of high-quality drinking water is a primary goal of the Philomath Public Works Department. Our commitment to water…

Lead Service Line Inventory

The City of Philomath is happy to announce the completion and submission of our EPA required lead service line inventory. Our staff researched all as-built plan sets, repair logs, design standards and inspection logs and found no lead pipes or lead connectors (pigtails) within the public portion…

Water Master Plan

Call the Philomath Public Works Department at 541-929-3579. After-hours issues can be directed to the emergency line.

Contact the Utility Billing Office at City Hall (541-929-6148 ext.1) to set up or discontinue your water service.

Check for signs of water pooling, unusual spikes in your bill, or running water sounds. If the leak is on your side of the meter, it's your responsibility. For issues on the meter-side, contact Public Works at 541-929-3579.

This can happen due to system flushing or after repairs. Let the tap run for a few minutes—if it doesn’t clear up, contact the Water Department at 541-929-3579.

Follow instructions provided by the City. Boil tap water for at least one minute before using it for drinking, cooking, or brushing teeth.

Yes! Contact the Utility Billing Office to ask about payment options or check the city’s website for water-saving tips.

Call the Public Works Department at 541-929-3579.

View All FAQ's

Water Department

Water Emergency? HELP! Click here!

Are you prepared to turn off your water in case of a leak or burst pipe?

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